Monthly PUCT Informal Disconnection Complaints (2024 - Oct 2025)

How to Read This Chart

This bar chart shows the monthly number of informal disconnection-related complaints filed with the Public Utility Commission of Texas (PUCT). Each bar represents a single month, and the height of the bar indicates the total number of complaints recorded during that month. The horizontal axis shows the calendar month and year, while the vertical axis shows the complaint count. Comparing bars across months highlights changes in complaint volume over time.

Why This Matters

Monthly disconnection complaint trends provide insight into short-term consumer stress and affordability challenges in the Texas retail electricity market. Increases in complaints may coincide with higher bills, seasonal demand spikes, extreme weather, or economic pressures that make it harder for customers to keep accounts current. Tracking these trends helps regulators and policymakers monitor consumer protection risks in near real time and assess whether additional outreach, protections, or policy responses may be needed. For researchers and advocates, this data offers a timely signal of how market and household conditions are affecting customers’ ability to maintain electric service.

Key Insights

The following highlights are derived directly from the most recent available data in this dataset using standardized calculations. Metrics reflect aggregate informal disconnection complaints in Texas and are computed from the underlying monthly time series. Unless otherwise noted, comparisons are based on the most recent complete reporting month and the prior month. These highlights provide a concise snapshot of recent disconnection complaint activity.

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