Retail Electricity Provider Informal PUCT Complaint Counts (2024 - Oct 2025)

How to Read This Chart

This bar chart shows monthly counts of informal consumer complaints filed with the Public Utility Commission of Texas (PUCT) related to retail electricity providers. Each bar represents a single month, and the height of the bar shows the number of informal complaints recorded during that month. The horizontal axis shows the calendar month and year, while the vertical axis shows the complaint count. Taller bars indicate months with a higher volume of customer complaints, allowing users to compare complaint activity over time.

Why This Matters

Informal complaint counts provide a useful indicator of consumer experience and market friction in the retail electricity market. Increases in complaints can reflect issues such as billing disputes, contract confusion, customer service problems, or market stress during periods of high prices or extreme weather. Tracking complaint trends over time helps regulators, policymakers, and market participants monitor consumer protection concerns and retail market performance. For consumers and researchers, this data offers transparency into how often customers raise concerns and how complaint activity changes in response to market conditions.

Key Insights

The following highlights are derived directly from the most recent available data in this dataset using standardized calculations. Metrics reflect total informal complaint activity across reported providers and are computed from the underlying monthly time series. Unless otherwise noted, comparisons are based on the most recent complete reporting month and the prior month. These highlights provide a concise snapshot of recent complaint trends in the Texas retail electricity market.

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