Top 10 PUCT Informal Disconnect Complaints by City (2024 - Oct 2025)
This dataset reports informal electricity disconnection complaints filed with the Public Utility Commission of Texas (PUCT) by city, highlighting where shutoff-related issues are most frequently reported. Complaint counts are aggregated at the city level and reflect informal complaints submitted since 2024, capturing geographic patterns in reported service disconnections across Texas. All values represent counts of complaints recorded during the reporting period.
Last updated: 2024
How to Read This Chart
This bar chart shows the top 10 Texas cities by number of informal disconnect-related complaints filed with the Public Utility Commission of Texas (PUCT). Each bar represents a city, and the height of the bar indicates the total number of informal disconnect complaints recorded for that city during the reporting period. Cities are displayed along the horizontal axis, while the vertical axis shows the complaint count. Taller bars indicate cities with a higher volume of disconnect-related consumer complaints.
Why This Matters
Disconnect-related complaints provide insight into consumer hardship and service access challenges in the retail electricity market. Higher complaint volumes in certain cities may reflect larger populations, affordability pressures, billing disputes, or administrative issues related to disconnections and payment arrangements. Understanding where disconnect complaints are concentrated helps regulators, utilities, and policymakers identify areas of heightened consumer vulnerability and evaluate the effectiveness of customer protection measures. For researchers and the public, this data highlights geographic disparities in customer experiences and supports more targeted consumer assistance and oversight efforts.
Key Insights
This dataset reports informal electricity disconnection complaints filed with the Public Utility Commission of Texas (PUCT) by city, highlighting where shutoff-related issues are most frequently reported. Complaint counts are aggregated at the city level and reflect informal complaints submitted since 2024, capturing geographic patterns in reported service disconnections across Texas. All values represent counts of complaints recorded during the reporting period.
Total informal disconnection complaints reported: 650 complaints across the listed Texas cities.
City with the highest number of complaints: Houston recorded 277 complaints, representing the largest share among all reported cities.
Top three cities by complaint volume: Houston (277), Dallas (114), and Fort Worth (72) accounted for the majority of reported disconnection complaints.
Definitions
| Term | Description |
|---|---|
| Informal disconnection complaints | Customer complaints submitted to the Public Utility Commission of Texas related to electricity service disconnections that do not proceed through a formal adjudication process. |
| City-level complaints | Complaint counts attributed to the city reported by the complainant at the time of filing. |
| Complaint count | The total number of informal disconnection complaints recorded for a given city. |