Monthly PUCT Informal Disconnection Complaints (2024 - Oct 2025)
Monthly Texas disconnection complaints show when shutoff disputes spike and how the trend is changing over time. Rising complaints are a red flag for consumers evaluating providers on Gatby.
Key Insights
Monthly informal disconnection complaints show clear volatility with a strong upward trend in late 2025. After relatively moderate levels through most of 2024 and early 2025, complaints accelerated sharply over the summer and reached a new series high in October 2025. The pattern suggests increasing customer stress later in the year rather than a steady seasonal cycle.
Month-to-month volatility remains high
Complaints rose ~200% from low to peak
Complaints peaked at 124 in Oct 2025