Retail Electricity Provider Informal PUCT Complaint Counts (2024 - Oct 2025)
Texas retail electricity provider complaint counts show which companies generate the most informal complaints. It is a quick trust signal for consumers shopping for plans and a clean data point for reporters covering market behavior.
Key Insights
Informal complaints filed with the Texas PUCT fluctuated month to month but trended higher into late 2025. After declining in early 2025, complaint volumes rose steadily through summer and reached a new peak in October 2025. The pattern suggests growing customer friction following seasonal demand increases.
Complaints rose ~170% from Apr–Oct 2025
Volatility reflects seasonal customer issues
Complaints peaked at 321 in Oct 2025