Refund Dollars by Informal PUCT Complaint Category (2024 - Oct 2025)
Refund dollars by complaint category show how much money Texans got back for billing disputes, slamming, cramming, and other issues. High refund totals point to the specific problems driving overpayment risk.
Key Insights
Refund dollars from informal PUCT complaints are overwhelmingly concentrated in billing-related issues. Billing disputes account for the vast majority of refunded dollars, far exceeding all other complaint categories combined. Non-billing issues generate comparatively small refunds, indicating lower financial impact despite their presence in complaint volume.
Billing accounted for ~66% of all refunds
Total refunds across categories: ~$613K
Cramming and switch-hold were under $10K each