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Your Questions Answered
It depends.
If you're switching providers at the same address
No — you don't need to cancel your existing contract.
Your new provider automatically takes over your service. Your current plan with your old provider will end.
Important: You can switch at any time, but if your current contract hasn't ended yet, your old provider may charge an early termination fee. To avoid this, choose a start date within 14 days of your current plan's end date.
If you're moving to a new address
Yes — you should contact your current provider to stop service at your old address.
Gatby sets up electricity at your new address, but we can't cancel service at the old one for you.
It depends.
If you're switching providers at the same address
No — you don't need to cancel your existing contract.
Your new provider automatically takes over your service. Your current plan with your old provider will end.
Important: You can switch at any time, but if your current contract hasn't ended yet, your old provider may charge an early termination fee. To avoid this, choose a start date within 14 days of your current plan's end date.
If you're moving to a new address
Yes — you should contact your current provider to stop service at your old address.
Gatby sets up electricity at your new address, but we can't cancel service at the old one for you.
Moving to a new address
Renters: Pick the day your lease starts
Homeowners: Pick your move-in date
Switching providers at the same address
You can switch at any time, but if your current contract hasn't ended yet, your old provider may charge an early termination fee.
To avoid this, choose a start date within 14 days of your current plan's end date.
Blocked dates
Some dates may not be available for your start date:
- Sundays and some holidays
- Dates too far in the future (usually more than 30–90 days, depending on the provider)
Moving to a new address
Renters: Pick the day your lease starts
Homeowners: Pick your move-in date
Switching providers at the same address
You can switch at any time, but if your current contract hasn't ended yet, your old provider may charge an early termination fee.
To avoid this, choose a start date within 14 days of your current plan's end date.
Blocked dates
Some dates may not be available for your start date:
- Sundays and some holidays
- Dates too far in the future (usually more than 30–90 days, depending on the provider)
Switching at the same address
No. You don't need to call or notify anyone. The switch happens automatically.
Moving to a new address
Yes. You should tell your old provider when you're moving so you don't keep getting billed after you leave.
Switching at the same address
No. You don't need to call or notify anyone. The switch happens automatically.
Moving to a new address
Yes. You should tell your old provider when you're moving so you don't keep getting billed after you leave.