Refund Rate by Informal Complaint Category (2024 - Oct 2025)
Refund rate by complaint category shows how often Texas customers win their disputes and get money back. Categories with high refund rates are the biggest warning signs for shoppers.
Key Insights
Refund likelihood varies widely by complaint category. While billing complaints generate the largest total refund dollars, smaller-volume categories like cramming have a much higher probability of resulting in a refund. High complaint volume does not necessarily translate to higher refund rates.
Zero-refund categories: Meters, Other, Quality of Service
Lowest non-zero refund rate: Switch-Hold (7.4%)
Highest volume category: Billing (3,985 complaints)