Top 10 PUCT Informal Disconnect Complaints by City (2024 - Oct 2025)
Public Utility Commission of Texas informal disconnect complaints by city ranks where Texans most often report shutoff issues since 2024. Complaint hot spots help consumers avoid risky providers and push transparency in the Texas electricity market.
Key Insights
PUCT informal disconnect complaints are heavily concentrated in a small number of Texas cities. Houston alone accounts for a disproportionate share of complaints, far exceeding other major metros. After the top two cities, complaint volumes drop off sharply, indicating localized consumer stress rather than a uniform statewide pattern.
Top 3 cities accounted for ~57% of complaints
Complaints drop sharply after major metros
Smaller cities reported under 40 complaints